Forth Valley Royal Hospital , Larbert, FK5 4EB
Full Time, Permanent (.5 hours per week)
Flexible Working Required
Salary: Competitive + Company Benefits
Here at Forth Valley Royal Hospital, we currently have an opportunity for an Assistant Central Support Manager to join the team. The Forth Valley Royal Hospital has beds and covers a single site of approximately , square metres. The Central Support Department will operate hours a day 7 days per week. The post holder will be expected to cover the helpdesk during normal working hours. The post holder will deal with the allocation of Estates tasks arising from helpdesk requests, audit reports and other adhoc requests.
In this role you will be a key member of the Portering and Logistics Team, working closely with the Central Support Manager, ensuring needs are met on all aspects of the Portering, Waste, Linen, Reception, Switchboard and Helpdesk Services. The main responsibilities include Customer relationship building, management of customer expectations, problem solving and dispute resolution at all levels.
You will provide feedback to the team in relation to their performance and service levels, you will also be responsible for the strategic planning and delivery of services and will support the Central Support Manager in managing the departmental budget.
What you’ll need to do the role:
You will ideally have practical experience of conducting quality audits to monitor client/ customer satisfaction.
The accumulation of the above will require several years experience at a middle management level to achieve and will have include a significant responsibility and authority to manage a service autonomously
Meaningful and vital work: Working within a Hospital at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need /7.
A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.
What we offer
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