Deskside Support Engineer – FDS – Grangemouth


We are looking for a team orientated, highly customer focused and enthusiastic Desktop Support Engineer who will support a leading client providing a best-in-class support experience.

As a Desktop Support Engineer you will use your excellent communication and technical skills to troubleshoot applications, systems and hardware to drive and find first time fix and first time right resolutions to end user problems.

In this role you will work full-time on our client’s site based in Grangemouth, providing second-level support in a face to face and virtual environment on issues and requests including, but not limited to:

ServiceNow ticket management
Microsoft Windows operating system – all related issues
Microsoft Office 365 ProPlus/2019 – all related issues
Software related issues (Standard & Non-Standard)
SLA focused, with proactive support in the form of knowledgebase articles and user training
AD Management
SCCM SW deployment issues (front end)
Smartphones & Portable Devices experiences for SIM configuration
Meeting room management (Video and Audio Equipment)
Servers under Local Support
Network cabling and port patching, Wi-Fi network, replacement of router
Document and Asset management
Smart Hands and Eyes for other support teams

Essential skills & experience:
Excellent interpersonal communication skills, positive and engaging manner and a high degree of customer service aptitude
Support experience in either a Walk in Centre or Virtual Walk in Centre environments, or direct end user desk side support
Strong understanding of ITIL incident management, including upholding SLAs and communication to end users
Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment
Experience with researching complex issues with end user software and hardware
Self-motivated achiever who gains satisfaction from providing excellent customer service

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Apply now for consideration!

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