Description
Description
Group Digital Workplace Lead
Location: Any UK Site
Our Company
In a nutshell, we build buses and coaches. In fact, more than half of the buses you see on the roads in the UK are built by Alexander Dennis. We have a huge responsibility for keeping the world moving.
We are saving the planet. Our purpose is to support Governments globally with their push to reduce pollution and improve air quality by building greener, more eco-friendly buses.
We love our customers. So much so, almost every bus we build is bespoke – what the customer wants, we will do our best to deliver.
We have a fantastic Canadian parent company called NFI. They welcomed us into the family in 2019, and we haven’t looked back since.
We are building back and growing again, winning new orders in Germany and Ireland which will be manufactured right here in the UK.
Our global footprint is pretty impressive. We have a presence in some super cool places across the world from Hong Kong to Auckland to Toronto.
Want to know even more? Check out our YouTube channel here !
Your Dream Role
The Group Digital Workplace Manager is responsible for driving adoption and management of digital workplace technologies to increase workforce digital dexterity and productivity. This leader manages workplace enablement focused on ensuring that employees have the motivation, permission and knowledge to fully exploit IT-supplied technology.
We have a traditional IT Service Desk environment that needs transforming into a Digital Workspace experience, with the end-user being centric to everything we do. This transformational programme will be key to the success of the role.
Main Responsibilities
Transforming from a traditional Service Desk environment to a Digital Workspace experience
Define and lead digital workplace enablement strategy and processes
Identify, monitor, publish and manage goals and measurements to show digital workplace enablement impact and service delivery for the ADL Group
Coordinates multi-channel communications campaigns to drive technology adoption
Collaborates with various digital workplace stakeholders
Oversee the creation, management and awareness of the centralised repository of technology enablement resources (videos, how-to, quick-start guides, etc.)
Facilitate or oversee enablement and awareness events (Ask the Expert, Immersion Experiences, webinars, lunch and learns, etc.)
Managerial responsibilities include hiring, managing, coaching and developing direct reports
Partner with Digital Workplace operations, engineering and governance teams to identify potential improvements or impacts to customer experience and proactively manage potential disruptions
Partner with HR, Facilities and Corporate Communications leaders on employee experience and engagement improvement initiatives
Monitor emerging technology trends and leverage workplace analytics or digital employee experience management tools to ensure initiatives are driven by objective data
Oversee network of enablement agents and champions, facilitate knowledge sharing and collaboration across the enterprise through regular engagement
Participate in employee onboarding to highlight available resources and raise awareness of digital workplace technologies
Other Responsibilities
Providing end-user services for ,200 UK technology users and globally based ADL employees and management of the Service Delivery team
Management of a close team of Service Delivery Engineers, across 3 remote UK locations
Ownership/Management of the existing end-user IT Service Delivery for ADL globally
Ownership of the Cyber Essentials accreditation process
Management and collation of data to support the audit processes for NFI Group reporting
Ownership of process improvements required for NFI Audit
About You
Experience and Qualifications
5+ years in IT or organizational change management
3+ years managing or supervising people
Experience leading technology change and deployments, organisational development and vendor management
Working knowledge of establishing and measuring goals and KPIs on an overall program and individual use case level.
Proven ability to create business cases and ensure support from C-level executives and business partners.
Proven financial management skills with operational budget tasks.
Strong working knowledge of enterprise IT services, technologies and processes.
Awareness of workplace analytics or digital employee experience management tools.
Competencies
Pragmatic and detail-oriented. Consistently takes a thorough, accurate, organised and productive approach.
Influence. Ability to gain agreement and support for ideas and initiatives.
Business-results orientation. Seeks to understand business needs and works to anticipate, identify and meet end-user needs.
Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
Change Management. The ability to guide and sustain change in a dynamic and complex operating environment.
Leadership. The ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under the leader’s supervision.
Interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
Communication. Excellent oral and written communication skills. This includes the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels, including the board and investors.
Analytical and problem-solving abilities. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules.
Presence or “gravitas.” The ability to develop initiatives and drive cultural and behavioral change across the organization and all levels of the business.
Fearlessness. Does not shy away from big ideas.
Flexibility. Willing to roll up the sleeves and help or diving into details when necessary.
Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of work.
Vision. The ability to see and explain how the company can exploit technology to improve employee experience and engagement.
Benefits
The opportunity to work for a company doing amazing things for our environment.
A competitive salary package – we aim to reward our people at the level they deserve.
A half day every Friday. Yes, every Friday. Giving you more time to do the things you love; with the people you love.
This team currently works on a flexible/hybrid basis with 2 days in the office and 3 working from home.
Be coached and mentored by some incredibly intelligent people to drive your career forward.
You will have the opportunity to change and improve the way we do things which is always good for your personal development.
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