Internal Sales / Office Manager – Eurofins UK Product Testing Services – Grangemouth

Eurofins UK Product Testing Services

Company Description

Internal Sales / Office Manager

Our Grangemouth laboratory is looking to appoint a hybrid Internal Sales / Office Manager to assist with office management and deal with quotes and bookings into our busy laboratory.

Company Description

Eurofins E&E (Electrical & Electronics) is a business line with the Consumer Products Testing division of the Eurofins Scientific network of companies and provides world-class testing, inspection and certification services to manufacturing and electronics industries worldwide and includes locations in the UK, Germany, Italy, France, Finland, Switzerland, China, Taiwan, Thailand and the USA.

Through these global locations, Eurofins E&E delivers an extensive range of services covering all aspects of testing, inspection and certification for electrical and electronics products across all industries and market sectors and, in conjunction with companies in the wider Eurofins network, offers its customers a single point of contact for product approvals.

Eurofins E&E UK consists of Eurofins York Ltd, Eurofins E&E Hursley, Eurofins E&E CML Ltd, Eurofins E&E ETC Ltd and Eurofins Electrical & Electronic UK London Ltd.

Who we are

Eurofins York Ltd is a vital part of the Eurofins E&E UK network of laboratories. We provide regulatory compliance services and products to the manufacturing and electronics industry, particularly in EMC, Wireless/Radio, Electrical Safety, EMF and RF.

Alongside the product testing and certification services, Eurofins York also delivers Global Market Access services, Training, Compliance Guidance and Expert Services to companies in the UK and further afield.

What does this mean? In simple terms, we test the electrical and electronic products you use daily. From TVs, Microwaves, doorbells, set-top boxes and audio equipment to full-size trains, car parts, and jukeboxes – basically anything electrical or electronic – so that manufacturers can check that they are safe to use and meet the regulations for this type of product.

What you will be doing

Reporting to the Laboratory Business Manager within the Eurofins York Grangemouth site, you will work with the existing Office Manager and team of test professionals, supporting our customers as they look to design, develop and deliver compliant products to market.

Deputising for the Office Manager when absent, your will also manage all incoming enquiries for product testing and foster positive relations with all customers, liaising with technical staff to create accurate quotations and drive business into the laboratories

Main duties – exact day to day activities will vary but include:

Supporting the Office Manager with all aspects of laboratory administration day to day

Maintaining records and databases plus the company CRM

Hosting customers and providing refreshments

Receiving / despatching goods and equipment

Invoicing and elements of credit control

Supporting colleagues with day to day IT requirements

Providing timely quotations to customers with structured follow-up

Engaging with customers to manage laboratory bookings and fill the laboratory

Building close customer relations to drive the development of the business

What you’ll need to succeed

Ideally, 3-5 years’ experience in an office environment

Good IT skills (MS Office, Hubspot etc)

Good negotiating skills

Ability to take responsible for your own actions and taking proactive ownership of projects

Ability to work in, and communicate with, a small team

Experience in working to a quality management system

In return

If you join the Eurofins team you will receive a competitive package with good pension provision, training and development and the opportunity to progress in a growing and ambitious company. The post is full-time (37 hpw) and we offer 5 weeks annual leave plus bank holidays.

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