About the firm and department
RSM is a leading provider of accountancy and consulting services, inclusive of tax, audit and payroll, to middle market leaders globally. With around 3,650 partners and staff in the UK and access to 51,000 people in over 120 countries across the RSM network, we can meet our clients’ needs wherever in the world they operate and offer our staff brilliant and fulfilling careers. Indeed, we were recently “2 star” accredited by Best Companies, achieving the rating of “outstanding organisation to work for”. We also placed second in the “Best Accountancy Firms” category and have been named the UK’s 6th “Best Big Company”.
RSM’s People Advisory Services help organisations enact their people and talent strategies as well as manage their people challenges using a multi-disciplinary approach in the UK and globally. The team combines RSM’s experts across employment tax, employment legal, payroll, HR, equity reward and global mobility. This alliance of specialists brings clients a unified and seamless service and allows you to be part of a collaborative and cohesive service line striving for excellence, innovation and common goals.
People and Pay (PAP) is the HR and payroll division, delivering cutting-edge and premium payroll software and solutions to an exceptional range of clients. These span from small entrepreneurial enterprises to large corporations, inclusive of top-name brands across industries such as retail, manufacturing, financial services and the public sector to name but a few.
About the role
As a Payroll Senior based in Grangemouth with hybrid working (generally 2 days in the office), you will report to your Pay & Bill Team Leader or Pay & Bill Manager, supporting them with the operation and profitability of the team and client whilst balancing the management of a client portfolio of your own. You will handle escalations of technical and commercial queries from Pay & Bill Assistants and Executives, and be the primarily cover for the Team Leader when they are not available.
You’ll ensure accurate and timely outsourced payroll production for various clients in accordance with statutory regulations, focusing on excellent customer service. Continuingly adapting to changing landscapes and with a brilliant infrastructure of specialists, training and technology, you will be at the forefront of payroll, becoming a true expert and consultant.
This is a fantastic opportunity to join a growing team at an exciting part of the journey with excellent hybrid working. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. You’ll have plenty of opportunity to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking!
Managing your own client portfolio which will consist of some of the larger more complex clients.
Completing end to end payroll processing.
Reviewing payrolls processed by less senior members of the team.
Assisting team members with payroll elements they are unfamiliar with e.g. mid-month salary changes, holiday pay queries, tax queries etc.
Processing / publishing BACS files for approval.
Calculating the monthly PAYE due and sending the relevant funds requests.
Reviewing emails for colleagues.
Complex query resolution.
Completion and review of manual calculations.
Service multiple clients with the focus on support of the team and the Team Leader, to deliver excellent service to our clients.
Assisting with training and development of team members.
Writing and updating procedure notes where necessary.
Completing team administration.
Positively contributing to the team and its overall future development and success.
Supporting and covering for the Team Leader when they are unavailable.
Demonstrating company values and setting an example for peers and new staff.
Adhering to internal policies and procedures.
About the ideal candidate
The ideal applicant will have strong practical experience of understanding payroll. This will include strong knowledge of statutory and legislative regulations, including workplace pensions, and proven experience in MS Office, in particular Excel. You will have knowledge of month-end and year-end returns and balancing with the ability to perform manual calculations, as and when required. You will have previously supported and/or supervised other payroll professionals, contributing positively to a team. The professional payroll qualification and/or previous experience of working in a multi-frequency payroll environment are advantageous.
Passion for excellent customer service and maintaining quality relationships.
Strong attention to detail.
Excellent interpersonal and communication skills, both written and verbal with individuals at all levels.
Ability to work independently and as part of a collaborative team.
Good organisation and prioritisation skills, ensuring stringent deadlines are met.
Flexibility, adaptability, and problem-solving abilities.
Discretion and ability to maintain confidentiality.
Note: This job description reflects the present requirements of the role. As duties and responsibilities change, the job description will be reviewed and will be subject to amendment in consultation with the individual.
Diversity and Inclusion at RSM
At RSM, inclusion and diversity are central to our values. We have an authentic focus on intentional inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution.
To find out more, please visit our Diversity and Inclusion page on our Careers Website.
To apply for this job please visit uk.whatjobs.com.