Repairs Administrator – Link Group Ltd – Falkirk

Link Group Ltd

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

C~urb is looking for an experienced Repairs Administrator to join our Repairs Team who will contribute to the provision of a high-quality service to all C~urb customers. The Repairs Team are committed to achieving a ‘right first time’ result for our customers and the post holder will be an integral part in achieving this target.

The post holder will be flexible within the remit of the repairs service and will use their initiative in order to advise and resolve both internal and external customer enquiries.

Reporting to the Repairs Supervisor, you will be responsible for processing void property repairs to include all contact with contractors and trade supervisors to ensure all works are completed to an agreed standard and within timescales. You will manage the void team inbox, deal with void enquiries and re-assign tasks to the relevant colleague. Repair requests will be processed through C~urb’s internal housing management system [Aareon] ensuring all appropriate coding is used.

About You

As an experienced Repairs Administrator, you will have relevant experience of providing administrative support. You will be educated to standard grade level or equivalent (including English & Mathematics) and will have knowledge and experience of housing repair issues. The Repairs Administrator will have knowledge of and commitment to providing excellent customer service and relevant experience of providing a frontline service to a range of customers.

This role requires a high standard of IT literacy and intermediate knowledge of Microsoft office systems. The successful postholder will have strong communication skills, both verbal and written.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an As a Link employee, you’ll likely benefit from the following:

A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)

Employer pension contributions starting at 5% and rising to 9% depending on employee contributions

Access to a death in service benefits scheme providing 4x salary

Enhanced company sick and familial pay entitlements

A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.

A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being

Access to a savings and borrowing scheme and much more!

You will work with colleagues who offer support to ensure our customers’ expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

Closing Date: Midnight on Sunday 27 November .

Interview Date: Interviews are being held on Tuesday 6 December at Link’s Falkirk Office where social distancing will be observed.

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