Sales Coordinator – company name – Falkirk

company name

Hybrid Working and Flexible Working Available

My client is a successful manufacturing organisation based in the Falkirk area; due to continued growth an opportunity has become available for an experienced Sales Coordinator to join on a permanent basis.

Based within the Customer Service team, you will be responsible for managing sales orders through to dispatch whilst providing exceptional customer service and account management.

Responsibilities will include:

Interacting with customers from initial enquiry, to providing quotes and through all stages of the order processing lifecycle
Creating and managing sales orders
Arranging despatch of orders through delivery partners
Complete logistics paperwork and compliance including export documentation where necessary
Maintain stock levels producing reports as required
Demonstrating excellent customer service and improving customer experience
Building and maintaining strong relationships internally as well as externally
Complaint management and providing resolution to customers
Liaising with internal departments including production, warehousing and financeTo be considered for this position, candidates must have the following background and skills:

Solid administration experience in a similar role such as Sales Coordinator / Internal Sales / Sales Administrator etc
Experience of working within a manufacturing product environment, ideally FMCG
Exceptional customer service experience, both internal and external
Excellent communication skills, written and verbal
Confident IT skills which should include MS Office, ERP &/or CRM systems

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