Service Delivery Manager – Biffa Waste Services – Grangemouth

Biffa Waste Services

Full time

Service Delivery Manager – Deposit Return Scheme Grangemouth

  • Competitive salary.
  • Ongoing career development, training, and coaching – because if you don’t grow, we don’t grow.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Bike to work scheme.

A quick look at the role

A fantastic opportunity to be part of the Biffa team in delivering a new recycling venture, which is a first for Scotland and the UK. Your initial focus will be to support with the recruitment agenda and the opening of new facilities, ahead of the contract launch in August 2023.

The Service Delivery Manager will be reporting directly to the Regional Operations Manager and will be responsible for managing the overall efficient and effective delivery of the Sites daily operations. Ensuring exceptionally high levels of customer service are maintained at all times, whilst delivering on the Contract’s KPIs and ensuring that your Traffic office team deliver their daily goals. Your traffic office team are the heartbeat of the operation liaising with drivers and ensuring the daily site operation runs safely and effectively.

Developing and maintain excellent working relationships with the client and internal/external customers.


Your core responsibilities

  • Proven track record of working to clearly defined KPI’s.
  • Good people skills and be able to stay focussed in a tough and demanding environment.
  • Knowledge and understanding of the requirements of working within a time critical process environment.
  • Experience of people and health and safety management within a logistics industry.
  • The ability to communicate with conviction, plan with precision.
  • IT literate – comfortable using business software and systems and Microsoft Office Suite
  • Experience of vehicle management – CPC, tachos, Road Transport Directive
  • Ability to analyse and manipulate data.
  • Experience of producing and analysing reports using Microsoft Office
  • Local geographical knowledge
  • Excellent planning and time management skills


Biffa – we’re changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Deposit Return Scheme – A first for Scotland and the UK

Biffa DRS has secured a ten-year contract with Circularity Scotland to operate the collection, counting and recycling of materials, such as plastic bottles and drinks cans, captured through Scotland’s pioneering new Deposit Return Scheme (DRS). This scheme is designed to improve the quality of recyclable materials in the market and reduce littering. You will be making a real difference to the environment in Scotland and contributing to the circular economy if you are successful in this role.

Dedicated to Diversity

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Read more…

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