Social Media Delivery Analyst – Sky – Falkirk


Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“We have a fantastic opportunity in our Digital Service team for a Social Delivery Analyst focused on our Social Media platforms. In Digital Service, we’re an innovative bunch that pushes technology frontiers and builds capabilities that support our Digital estate as well as other conversational platforms Automated Voice Solutions, Chat Bots, SMS and Messaging).” – Channel Development Manager

What you’ll do:

Help with the smooth operation of our social media management platform including administering users, building routing and workflows, testing new releases and functionality, building and analysing reports, maintaining social handles

Work alongside the Service team and our vendor to drive enhancements and resolve issues. Provide support to our end users in the contact centres.

Support your manager and the Product Owner to achieve the Social Media strategy, this involves delivering key changes and initiatives designed at further improving the customer and advisor experience

Become an expert for our Social platforms that those around the business, and our department, turn to for expertise when required.

What you’ll bring:

A great communicator who can build long-lasting relationships to foster collaboration and bring teams together to solve problems

You’ll have an eye for detail to ensure change is well thought through and successfully delivered whilst also being pragmatic in your approach

An understanding of the digital customer journey with the ability to identify areas to improve the customer experience

Adaptable and able to rapidly get up to speed with new initiatives and make relevant business connections

Excellent verbal and written communication with the ability to simplify complex issues for all levels

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one place

A generous pension package

Private healthcare

Discounted mobile and broadband

Access a wide range of exclusive Sky VIP rewards and experiences

How you’ll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home!

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your office base:

Livingston Kirkton Campus

We will consider applications for all UK Sky sites.


We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky, we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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